Relationship diagram not adding relationship

Author: Jason Ritz

Date: August 23, 2023

Audience: Everyone

Environmental details: On-Prem 8.79.x or before 

Problem/Summary:

The user is unable to add a new relationship to the Relationship Diagram. When selecting Save, the relationship is not added, and no error message or notification is displayed, just a thin red line below the UI. 

The logs show the error message.

"status":"Bad Request","message":"Duplicate item type rules are not allowed: 87 -> 87"}}

Solution:

The solution requires direct database manipulation. Please contact Jama Support and reference this article. We will be able to assist you with the solution.

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