Installing and Upgrading Jama Connect® v9.6 (KOTS)

Amanda Jennewein
Amanda Jennewein
  • Updated

For documentation on installing and upgrading Jama Connect® v9.6 (KOTS), please refer to the attached document at the bottom of this page. Updates were made on February 1, 2024, With KOTS formatting and updated clickable links. 

The attached media will appear as a downloadable file at the bottom of the article.

upgrading Jama Connect® User Guides and Self-Hosted Resources: Learn how to access and share specific pages and unique URLs easily

KOTS preflight installation and upgrade checks MUST be run

Jama Connect is a Linux-based application that uses containerd to manage containers and depends on Replicated KOTS software to "orchestrate" deploying applications. The process of installing Jama Connect® includes installing and configuring the software. These tasks deliver the components necessary to run Jama Connect.

Components and what they do
Replicated KOTS — A container-based platform for quickly deploying cloud-native applications inside customers' environments, providing greater security and control. The KOTS Admin Console is the interface for installing and administering the Jama Connect application. See for details.

Containerd — A container runtime that assists in deploying, managing, and operating containers that support Jama Connect KOTS. See for details.

Jama Connect license — The license is included in your Welcome email. Save the license to your application server, then install Jama Connect.


Jama Connect® Architecture

Screenshot 2023-12-29 at 10.43.32 AM.png

Users access Jama Connect by browsing the instance URL (https://jamainstanceurl.custom-

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