LDAP Issue: "Attribute ID must not be empty" when upgrading to KOTS

Riya Ray
Riya Ray
  • Updated

Author: Riya Ray

Date: November 24, 2023

Audience: Everyone

Environmental details: While attempting to upgrade to KOTS 9.0.2, an LDAP error was encountered.


When upgrading to Jama KOTS 9.0.2, LDAP configuration sometimes causes it to fail. The following error is triggered on the logs and also pops up as a message on the Jama UI when trying to log in. 

Problem: Incomplete LDAP configuration fields


  1. Navigate to the Advanced LDAP configurations (Attributes screen) on the Jama instance. See screenshot below:
  2. Check if any of the fields are missing a value.
  3. Update the blank fields with any non-empty value.
  4. Save the changes. 


The error is triggered because of LDAP configuration fields having empty values.

Resolution: Following the above steps, you can troubleshoot and resolve the LDAP configuration problem. 

Prevention: Ensure NO fields are left empty. 

Related Defects:

  • Defect: SOS-DEF-7185

Additional Information/Metadata:

  • Upgrading to Jama KOTS
  • LDAP Configuration
  • Troubleshooting

Feedback: Please leave feedback in the comments below.


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