Support Availability and Contact Options at Jama Software®

Jama Software® Support Hours

Premium and Enterprise Subscription US/EMEA
24/7 Production Outage Support

Legacy/Perpetual Support US
3:00 p.m. Sunday - 6:00 p.m. Friday Pacific Time

Legacy/Perpetual Support EMEA
7:00 a.m. - 4:00 p.m. GMT+1 Monday-Friday

Reach us by phone if you are experiencing a Production Outage

EU: +31 800 2300616
US: +1 800-236-3669

All Other Locations
Submit A Request Online

We offer additional support programs for customers with complex instances and large user bases. With a dedicated technical resource, you will gain advocacy and closer partnerships within Jama. We recommend visiting Jama Software's Premium Support Plan and partnering with your Customer Success Manager today to hear more!

Additional Documentation & Resources:

Product Severity, Ticket Priority, and Service-Level Agreements

Jama Software® Subscriptions Maintenance and Support Service Agreement

Jama Software's Premium Support Plan