Jama Software® Support Hours
Premium and Enterprise Subscription US/EMEA
24 X 7 Production Support
Legacy/Perpetual Support US
3:00 p.m. Sunday - 6:00 p.m. Friday Pacific Time
Legacy/Perpetual Support EMEA
7:00 a.m. - 4:00 p.m. GMT+1 Monday - Friday
Reach us by phone if experiencing a Production Outage
United States
Toll-free: 1-800-679-3058
Direct: +1-971-930-1500, Option 4
India
Toll-free: +910008009191624
United Kingdom
Toll-free: (+44) 08081753078
Finland
Toll-free:+358800145761
Sweden
Toll-free: +4620881303
All Other Locations
Submit A Request Online
We offer additional support programs for customers with complex instances and large user bases. With a dedicated technical resource, you will gain advocacy and closer partnerships within Jama. We recommend visiting Jama Software's Premium Support Plan and partnering with your Customer Success Manager today to hear more!
Additional Documentation & Resources:
Product Severity, Ticket Priority, and Service-Level Agreements
Jama Software® Subscriptions Maintenance and Support Service Agreement
Jama Software's Premium Support Plan
Related to
- Authentication
- Relationships
- Administration
- Testing
- REST API and extensibility
- Reports
- Microsoft Word
- Microsoft Excel
- Installation
- Migration
- Coverage and traceability
- Traditional
- Jama Connect Interchange™
- Customer-Validated Cloud
- Security
- Diagram/Graph Editor
- Jama Software® Subscriptions Maintenance and Support Service Agreement
- Supported
- Item Configuration
- Deployment Migration
- Integrations
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