KOTS Installation Error: "Host '***HIDDEN***' is blocked because of many connection errors;'"

Riya Ray
Riya Ray
  • Updated

Author: Riya Ray

Date: November 02, 2023

Audience: Everyone

Environmental details: Self-hosted Jama KOTS installation

Problem/Summary:

When installing Jama KOTS you may encounter the following error if several attempts were made to set up the database connection. 

"Host '***HIDDEN***' is blocked because of many connection errors; unblock with 'mysqladmin flush-hosts'"

Solution:

  1. Connect to the Database Server as an admin and run the below command:
  2. FLUSH HOSTS;
  3. Once done, execute the below command on the Application terminal:
  4. kubectl delete sts/oauth sts/core sts/saml sts/hazelcast job/tenant-manager
  5. Redeploy Jama.

Cause: 

SQL databases will block a host if too many unsuccessful connection attempts are made.

 

Additional Information/Metadata:

  • Jama Connect KOTS 
  • Troubleshooting

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