Product User Guide, Jama Software® Support, and the Jama Software® User Community

Author: Amanda Jennewein

Updated: November 2024

Audience: Everyone

This article provides information on accessing Jama Software® User Guides, Support, and Knowledge Base Documentation and on engaging with the Jama Software® User Community through various URLs.

Jama Connect® User Guide

The product user guide is a valuable resource that aids new users in getting started with Jama Connect® and helps all users become well-versed with the features and functionalities of Jama Connect®. It clearly explains how to navigate the interface, access different modules, and perform various tasks within the software. This is geared toward Cloud-Hosted users, and self-hosted users can find this resource in the product or downloadable PDFs Jama Connect® User Guide Documentation. 

Jama Connect Interchange™ (JCI) User Guide

Jama Software® User Community

The Jama Software® User Community provides a platform for users to connect, collaborate, and share knowledge and experiences.

• • • • Community Discussions
      • Digital Onboarding Resources
      • Staying Informed
      • Networking and Collaboration
      • Peer Support
      • User Success Stories
      • Community Events
      • Feature Requests and Product Ideation

Welcome to Jama Software® Support 

Jama Software® Support serves as a critical resource for users of Jama software®, providing assistance and guidance to ensure a smooth and productive experience. 

• • • • Knowledge Base
      • Software Release Notes
      • Supported Software, Environments, and System Requirements
      • Jama Connect Best Practices, Common Questions & Troubleshooting
      • Jama Connect Interchange™ (JCI) Best Practices, Common Questions & Troubleshooting 
      • Self-Hosted User Guides
      • System Administrator Resources
      • Jama Connect® Release Schedule
        • Access requires a support portal account and to be logged in.
      • "Follow" the Release Schedule for Jama Connect®

Additional Resources

• Support Knowledge Base
• Jama Software® User Guide
• Jama Connect Interchange™ (JCI) User Guide
• Jama Software® User Community
• Jama Software®
• How do I create a support portal account?
• Jama Software® Status Page
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Feedback: Does this article provide information about Jama Software® URLs for the product user guide, the Software support, and community engagement?