Date: October 17, 2023
Author: Amanda Jennewein
Jama Connect® can integrate with a variety of other applications and tools via Jama Connect Interchange™ as well as via Planview Tasktop and OpsHub Integration Manager (OIM) tools from our integration partners. Provided below are helpful resources for each of these integration solutions; if you would like a demo or more information about our integration solutions, please contact the Jama Software Sales team.
Existing customers with deployed integrations using Jama Connect Interchange™ can request support via the Jama Customer Support team.
Existing customers with deployed integrations using Planview Tasktop or OpsHub can request support as defined below:
Planview Tasktop Hub Customers
Visit the Planview (formerly known as Tasktop) Customer Care Center for support-related inquiries.
Any Planview Tasktop licensing questions should be directed to your Jama Software Customer Success Manager.
Contact OpsHub directly via the ServiceNow Portal; if you do not have this information, please contact the Jama Customer Support team.
Any OpsHub licensing questions should be directed to your Jama Software Customer Success Manager.
Planview Tasktop Hub
For Planview Tasktop Hub (Self-Hosted) Licensed Customers
A Planview Tasktop account must be created by the customer to access product downloads and premium content.
Premium content includes a list of available connections with the Planview Tasktop Hub license provided by Jama Software, along with training and other helpful documentation.
Customers who already have an existing Planview Tasktop account that may need a specific version of their TIH license made available to them for an upgrade should contact Planview Customer Care for assistance.
System requirements (for the self-hosted solution) found HERE.
Approval This SOP is approved by: Amanda Jennewein