Support Bundle (Native) - Info you can find and retrieve

license.txt

• Path: SupportBundle/license.txt

• Details of the current Jama Version installed

• Type of Installation (i.e. Standard/ Air-Gap)

• Customer name

• Date of Expiration (license)

os-release.txt

• Path: SupportBundle/daemon/etc/os-release.txt

• Details of the Operating System of the Application/ Replicated Server, including platform and version

cpuinfo.txt

• Path: SupportBundle/daemon/proc/cpuinfo.txt

• Number of CPU Cores

meminfo.txt

• Path: SupportBundle/daemon/proc/meminfo.txt

• Gives the memory resource details of the Application/ Replicated Server, including Total, Free, Available and Cached memory details

df.txt

• Path: SupportBundle/daemon/proc/df.txt

• Contains the output of the df command run results of Application server

docker_info.json

• Path: SupportBundle/daemon/docker/docker_info.json

• Type of Storage Driver being used: Driver

• Docker Server version: ServerVersion

• Application/ Replicated Server OS Version: OperatingSystem

• Total number of Containers: Containers

• Number of Containers running: ContainersRunning

• Number of Containers stopped: ContainersStopped

• Number of Docker Images: Images

docker_ps_a.json

• Path: SupportBundle/daemon/docker/docker_ps_a.json

• Detailed information on all the Docker Jama containers including their current status, IP address, ports, uptime, etc.

daemon.json

• Path: SupportBundle/daemon/replicated/daemon.json

• Current Replicated Version installed on the instance: Version

app-config.json

• Path: SupportBundle/daemon/replicated/app-config.json

• Details of the database setup as per the Admin console

• Type of Database being used: database_type

• Database Port: database_port_mssql

  • MS SQL Server default port: 1433

  • MySQL default port: 3306

• Database Name: tenant_name

• Database User: database_user

• OAuth Schema and UserName:
  oauth_database_schema
  database_oauth_user

• SAML Schema and UserName:
  saml_database_schema
  database_saml_user

• SSL Cert file: trusted_certificate_file

• Advanced Memory Configurations: Configure Memory Settings

  • jamacore service: memory_settings_jama_core

  • Search service: memory_settings_search

  • Diff service: memory_settings_diff

  • Elasticsearch: memory_settings_elasticsearch

  • SAML service: "memory_settings_saml

  • OAuth service: "memory_settings_oauth

params.json

• Docker Gateway IP Address: DockerGatewayIP

• Docker Certificates Directory Path: DockerCertsDirPath

• Data Directory Path: DataDirPath

• Replicated Configuration File Path: /host/etc/replicated.conf

• Database Path: DatabasePath

• Database Scheduler Path: SchedulerDatabasePath

• Replicated PremKit Version: PremKitContainerTag