Support Bundle (Native) - Info you can find and retrieve

license.txt

Path: SupportBundle/license.txt

Details of the current Jama Version installed

Type of Installation (i.e. Standard/ Air-Gap)

Customer name

Date of Expiration (license)

os-release.txt

Path: SupportBundle/daemon/etc/os-release.txt

Details of the Operating System of the Application/ Replicated Server, including platform and version

cpuinfo.txt

Path: SupportBundle/daemon/proc/cpuinfo.txt

Number of CPU Cores

meminfo.txt

Path: SupportBundle/daemon/proc/meminfo.txt

Gives the memory resource details of the Application/ Replicated Server, including Total, Free, Available and Cached memory details

df.txt

Path: SupportBundle/daemon/proc/df.txt

Contains the output of the df command run results of Application server

docker_info.json

Path: SupportBundle/daemon/docker/docker_info.json

Type of Storage Driver being used: Driver

Docker Server version: ServerVersion

Application/ Replicated Server OS Version: OperatingSystem

Total number of Containers: Containers

Number of Containers running: ContainersRunning

Number of Containers stopped: ContainersStopped

Number of Docker Images: Images

docker_ps_a.json

Path: SupportBundle/daemon/docker/docker_ps_a.json

Detailed information on all the Docker Jama containers, including their current status, IP address, ports, uptime, etc.

daemon.json

Path: SupportBundle/daemon/replicated/daemon.json

Current Replicated Version installed on the instance: Version

app-config.json

Path: SupportBundle/daemon/replicated/app-config.json

Details of the database setup as per the Admin console

Type of Database being used: database_type

Database Port: database_port_mssql

MS SQL Server default port: 1433

MySQL default port: 3306

Database Name: tenant_name

Database User: database_user

OAuth Schema and UserName:
oauth_database_schema
database_oauth_user

SAML Schema and UserName:
saml_database_schema
database_saml_user

SSL Cert file: trusted_certificate_file

Advanced Memory Configurations: Configure Memory Settings

jamacore service: memory_settings_jama_core

Search service: memory_settings_search

Diff service: memory_settings_diff

Elasticsearch: memory_settings_elasticsearch

SAML service: "memory_settings_saml

OAuth service: "memory_settings_oauth

params.json

Docker Gateway IP Address: DockerGatewayIP

Docker Certificates Directory Path: DockerCertsDirPath

Data Directory Path: DataDirPath

Replicated Configuration File Path: /host/etc/replicated.conf

Database Path: DatabasePath

Database Scheduler Path: SchedulerDatabasePath

Replicated PremKit Version: PremKitContainerTag