Jama Software® Subscriptions Maintenance and Support Service Agreement

Date: August 30, 2023

Author: Amanda Jennewein

Audience: Everyone

Maintenance & Support Terms

Additional Policies & Agreements

Additional Documentation & Resources:

Product Severity, Ticket Priority, and Service-Level Agreements

Customer support hours and the toll-free phone numbers for Severity 1 - Production issues

• Subscription Maintenance and Support Svcs Agmt 2021-03-01.pdf100 KB