Jama Support

Ryan Saul April 24, 2013 Q&A / General Q&A

We here at Jama Support value customer service above everything else. Our goal is to solve your problems and answer your questions as best we can. We strive to answer every question as quickly as possible through our ticket system or on our forums. If your problem needs attention immediately, don't hesitate to call!  Please see our numbers and business hours for your area on the right.

Not sure where to start? Visit our forums, which include a General Q&A section!

Kristina King May 14 3 Technical Guides / Installation

There used to be a driver for MS SQL included as part of the Jama on-premise download. Why is that no longer included, and is that driver still required?
In past releases we bundled a recommended driver need to use a MS SQL database as part of the Jama download. Going forward we are no longer bundling this driver, as there are other versions of this driver available and the alternatives may be better suited for your environment. A driver is still required for customers using a MS SQL database for their Jama installation.
In place of including a single driver option, we will publish information regarding our recommended driver(s). Your administrator may then select the best option for your tool ecosystem. You can find the installation guide here.

Kristina King Apr 15 Technical Guides / Maintenance

By now you may be aware that on April 7th a major security vulnerability was discovered with OpenSSL, a technology that enables encryption across much of the Internet. The issue is commonly known as the “Heartbleed Bug.”

We want to assure you that our team took immediate action to patch our hosted environment to protect your account from this vulnerability.

As an added precaution we are advising all Jama users update their password. If you use SSO (single sign-on) to log into Jama with LDAP, Active Directory or Crowd, we advise you to change your external password.

If you have any additional questions please open a support ticket.


Best Regards,

The Jama Team

Matt Mickle December 30, 2013 Technical Guides / Installation

For a full listing of release notes, navigate here.

2014.1 - Available for download May 15, 2014
2014.1 User Guide
2014.1 Install Guide

April 19, 2014 Release - deployed to hosted instances
04.19.2014 User Guide

4.3 - Deployed to hosted instances January 25, 2013
4.3 User Guide

4.2.4 - Released November 25, 2013
4.2.4 User Guide
4.2.4 Install Guide

4.2.0 - Released October 31, 2013
4.2.0 User Guide
4.2.0 Install Guide

4.0.0 - Released June 27th, 2013
4.0.0 User Guide
4.0.0 Install Guide

Ryan Saul June 14, 2013 6 Q&A / General Q&A

Last Updated 9/17/2014

  • Which browsers are supported?
    • At Jama, we’re committed to continuously delivering innovative solutions to your biggest product delivery challenges. Our developers are making use of new capabilities available in modern, up-to-date browsers—allowing for flexibility in developing new functionality while also improving security and performance to our entire platform. Going forward, we will be optimizing new functionality for the two latest versions for each of our supported browsers.
      • FireFox
      • Internet Explorer 9 (Please note: 10 and 11 are supported in our SaaS instance, with limited support for IE 9)
      • Google Chrome
      • Safari
  • Which operating systems are supported?
    • Windows 7
    • Mac OS X
    • Linux (Centos 6.3)
    • iOS (Collaboration stream access only)
    • Android (Collaboration stream access only)
  • Which servers are supported?
    • Apache Tomcat 6.0.39 and 7.0.53
  • Which versions of Java are supported?
    • Java 6 and 7
  • Which operating systems can the server be run on?
    • Windows Server 2003 and above
    • Linux
    • Mac OS X
  • Which databases are supported?
    • MySQL 5.x
    • Oracle 10g and 11g
    • Microsoft SQL Server 2005, 2008. SQL Server 2012 is currently unsupported.
  • Do you support SSL?
    • Yes
  • What software solutions does Jama integrate with, and what versions are supported?
    • Atlassian JIRA version 5.0-6.2
    • Rally API version 1.43 or above
    • Atlassian Crowd Connector versions up to and including 2.6
    • Microsoft TFS (Team Foundation Server) versions 2012 and 2013
    • Enterprise Architect Connector version compatibility:
      Version of Jama  Version of EA Connector  Version of EA
      2.9.5 - 2.9.6 version 1 7.5 and 8.0
      2.9.7 - 2.9.9 version 2 8.0
      3.0.0 version 3 8.0
      3.0.1 - 3.0.4 version 3.0.2 8.0
      3.0.1 - 3.1+ version 3.1.0 8.0
      3.0.1+ version 3.1.4

      8.0 and 9.0 


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