Effective February 23, 2015, the Jama Software Support Forums have been migrated to a new platform that’s simpler to navigate, easier to search, and better for collaboration. Visit the Jama Support Community or click the Community tab above to register for access.
Click Submit a Request above to create a new ticket or Check Your Existing Requests for the status of previous tickets.
In order to streamline the triaging of tickets as they come in, the Support team is adding a new field to the ticket form, "Severity." A Support engineer will select this value once he or she has assessed the situation given the information in the ticket. When we ask ourselves, "What is the severity of this issue?," we will look to the following definitions:
|1||Jama is down or significantly reduced in a production environment|
|2||Impaired functionality of a major feature or function in a production environment|
|3||Problems with Jama running in a non-production environment, functional/general use questions and non-business impacting problems in a production environment.|