We here at Jama value customer service above any thing else. Our goal is to solve your issues as quickly as possible. Once you submit a support ticket either via email or directly here we will review it within one hour (during business hours). Once reviewed we will work with you to determine severity and next actions. In either case we will comment on the ticket to keep you up to date.

Contour Upgrade Tip:  Contour indexes data to improve performance. Before upgrading, it's recommended you delete the entire "Search" directory within your existing Contour home directory. This should be done while the Contour application server (e.g. Tomcat) is shut down. This will ensure a clean new index during startup.

Before submitting a support ticket you may find your answer in one of the below resources:

• Contour User Guide
• Known issues list with status
• Documentation
• Forums
• Submit a Request