Jama Support
Kris Stephen September 07, 2010 • Announcements
We here at Jama value customer service above any thing else. Our goal is to solve your issues as quickly as possible. Once you submit a support ticket either via email or directly here we will review it within one hour (during business hours). Once reviewed we will work with you to determine severity and next actions. In either case we will comment on the ticket to keep you up to date.
Contour Upgrade Tip: Contour indexes data to improve performance. Before upgrading, it's recommended you delete the entire "Search" directory within your existing Contour home directory. This should be done while the Contour application server (e.g. Tomcat) is shut down. This will ensure a clean new index during startup.
Before submitting a support ticket you may find your answer in one of the below resources:
Ryan Saul July 07, 2011 • Announcements
Ryan Saul Jan 11 • Announcements
Due to an outage with our domain provider, we may not have recieved any e-mails between 2 PM and 4 PM western on 1/11. If you were unable to e-mail us during this time please resend any messages you may have had. For any urgent issues please call us at 800-679-3058. Thank you!
Jama Support
Ryan Saul September 15, 2011 • Troubleshooting
The following are not compatible with Contour, if you are having problems just starting Contour up for the first time, please check this list:
- Tomcat 7
- Java 1.7 & 1.5
- Tomcat 6
- Java 1.6
Ryan Saul August 17, 2011 • Announcements
Some users have reported trouble with logging into the support portal (ZenDesk).
If you cannot use the verify e-mail, please click on "Login" at the top right, type in your e-mail without a password and click "Login". You will now be presented with the option to send another verification e-mail. Please click this to get another verification e-mail.
If you have verified, but your password is not working, click on "Help! I don't know what to put here" to send a password reset e-mail.
-Jama Support