This is a known issue with Microsoft unrelated to Contour - but affecting the display of images within generated Word and HTML documents.  Jama is working with Microsoft to resolve or determine a workaround.

Steps to reproduce:

• Choose any browser as long as IE8 and/or SP3 is installed
• Run report on set with items that have images (Features New on hosted)
• Close Word
• Run same report 2nd time
• Images won't show - get red x's
• Attempt to save Word doc will kill Word completely

Note: Some of our test instances display an invalid session error instead

Related Support Tickets:

• support.jamasoftware.com/tickets/188

There are certain scenarios that can cause Internet Explorer to display a long running script error.

Areas where this can occur:

1. Org admin Admin, JIRA Connector, Opening the edit field mappings window within the same session reopening the mappings window.
2. Creating or editing filters with a large volume of users
3. Browsing or opening items with a large volume of check boxes - such as editing an item with multiple user components or multi-select components with many items.
4. After using the system from the user perspective, changing to the admin perspective often displays the message.

This is a known issue with the check box component used with user selection, set selection and JIRA field mapping.  These are being replaced with an alternate widget that should eliminate this issue.

Related to support issue:
jamasoftware.zendesk.com/tickets/249

Importing a cvs-file displays the error.

Steps to reproduce:

1. Under Contour Admin, create a new new item type
2. Add a set to a project of the new item type
3. Import a CSV test file
4. Contour displays the error "error trying to serialize path: [documentGroup.project.projectManage.avatar] NO IMPORT POSSIBLE" on Step 3 (Verify First Item).

Workaround: Users may click on submit in Step 3 after closing the error popup and the file will import sucessfully.

Requirement description text that contains multiple commas is not improrted correctly.

Example:
Original description text in the attached Word doc for Heading 2.3
"Regularly scheduled reports will be provided as detailed in this PRS to aid, if appropriate, centre, patient, medication management"
gets imported into the item as:
"Regularly scheduled reports will be provided as detailed in this PRS to aid, if appropriate, , , medication management"

Example test document is attached

Steps to reproduce:

1. Adjust date format by logging in by system administrator (root user) and update general properties) to an international date format
2. Log into Cotour and select an item with a date field
3. The date displays correctly in read only mode, click edit
4. Edit the date field and the date picker widget does not display the correct format.

When sending an email to a specific item via "Action > Email Link", the session ID gets sometimes added to the URL in the email.  This bug only occurs sporadically, i.e. most of the times it works as intended, but sometimes the session ID gets included in the URL.

Contour Version: 2.6.2

Microsoft SQL Server 2008 is the latest version.  Add test for MS SQL Server Express which is the same code base but limited in database size, report results and update documentation.

Note:  This was completed, intial tests passed, documentation still needs to be updated.

Steps to reproduce:

1. Perform a batch update for selected items
2. Enter a comment, of substantial length.  For example "A test of the batch update comment to test what happens when I add a comment"
3. Go to one of the items updated in the batch
4. The Edit activity appears in the Item Activity stream as expected
5. The Comment from above has a line break where it shouldn't.

When making a copy of a project, not all check boxes are completely visible in the "Copy Project" window. No scroll bars are available to scroll down to the hidden check boxes.

This is version 2.8, using IE8 as the browser. Screen shot attached.

Note that it is possible to resize the window in order to reach the hidden check boxes, but it seems that the window should still open to the correct size (like most others do) or show a scroll bar if it is not able to open large enough to contain all of the elements.



 

IE 7 & 8 can upload attachments but it cannot download them.  Firefox 3.x - 3.x can both upload and download attachments.

FC: Only an issue for IE with SSL

Steps to reproduce.

1. Create an item
2. Log in as a different user
3. Modify the item
4. Compare and you will notice that the comapre window transposes the users in the modified by field.

Note: only a problem when comparing item right next to each other.

Steps to reproduce

1. Add a multi-select field to an item type
2. Update an item and modify the multi-select field
3. Commit changes
4. The multi-select field isn't included in automated version notes

The side by side version compare screen displays HTML characters in certain situations such as when an image is embedded in a rich text field being compared, multi-select and when the mouse hovers over a highlighted change.

Users pasting in large documents (typically MS Word) into a Contour rich text field that exceeds 100 MB of data causes performance issues and display issues.  Add a system property that defines the maximum length for these fields.

The batch update email template displays a code placeholder for document type and should also remove HTML from the comment text.

Example of what is sent out:

Subject: Batch Update: 41 Bugs updated

Frank,

Derwyn Harris has updated 41 ${documentType.name}(s) in Contour:

I reviewed these items and have moved them all to 3.0. <br />
 -------------------------------------------------------

Jama

Certain text lables used in the explorer tree, relationships tab can be quite long.  While monitor and screen sizes play a role in the space available to display these, it would be nice if Contour could take the display size into account and trim/shorten the titles.
 

When the activity stream was released, batch update events were excluded as they generate a large volume of events.  The intended flow is to have Contour log a single actvity of "Batch Update" at the project scope activity stream, individual activities at the item scope.  Currently the activities are recorded at the item level as planned but not at the project level.

Steps to reproduce:

1. Batch update a number of items
2. Refresh Project Home > Activity Stream (no filter set in My Settings or All Activities)
3. The batch update event does not appear.

Currently the process of resorting or updating the outline numbering and global sort order is performed manually.  When new items are added to a set, they will have several values (in the database) that are null until the "update headings" button or a report that calls this routine is run.  It would be beneficial to have Contour handle the sorting and reordering automatically with new items assigned values corresponding to their location.  This is mainly to simplify usage and for reporting purposes.

The Breadcrumb trail displays markup characters such as &nbsp.  It should render as HTML or remove these characters.

In Contour admin, when creating a new item type administrators are able to create the new type with no components selected.  In this case, Contour by default includes 3 components rather than no components.

If a Contour license key is generated and the number of floating licenses is left empty and the customer has pre-existing users assigned to a floating license, they will receive a JavaScript error upon login.

Workaround:  Contact Jama to recieve a replacement license key with a zero entry in that field.