Priority

Status

Details

Critical

Approved for Development

BUG-1212 Explorer Set nodes sometimes take 20+ seconds to expand

Steps to reproduce: (intermittent)
1. Open Contour and ensure the Explorer tab is visible.
2. Click the ‘+’ icon to expand a Set.
3. The Set should expand quickly (<2 seconds) however on occasion will take >20 seconds.

Related Ticket:
support.jamasoftware.com/tickets/607

Critical

Ready for development

BUG-928 Issues with indexing getting out-of-sync

Some users have experienced issues with the indexing getting out-of-sync requiring a manual re-index. Sometimes a clean re-index is needed to fix the issue.

Steps to Reproduce: (intermittent)
1. Importing a backup data file (usually during migration). 2. Importing Word or CSV files.

3. One known issue is when a file import results in a single item with a huge amount of data in the description field. This will be pulled into a separate related bug for limiting the size of field values for items during import.

4. One customer captured the activities of a user who was adding items and then seeing those items in that same session, but when she logged into a new session the next day, the items failed to show until a manual re-index was performed.

Related Ticket:
http://support.jamasoftware.com/tickets/448

High

In Development

BUG-1290 Relationship page display bug

Consider an item with 50 relationships and the view is set to display 20 items per page of relationships in the relationship tab. All 50 items are displayed in the view instead and none of the pager controls work.

Steps to Reproduce:

1. Click on an item with more relationships then items being displayed per page in the relationships tab of that item.
2. Click on the next page arrow icon.
3. The contents do not update to show the next page but they display all items in a single page.

Related Ticket:
http://support.jamasoftware.com/tickets/810

High

In Development

BUG-1300 Active Directory imports some user names improperly

We parse AD displayName as [Last, First] but some customers’ represent these values differently causing default imported name values to populate incorrectly.

High

Ready for Analysis

BUG-940 HTML editor cannot be found

Users intermittently get an error message of "html editor cannot be found" when trying to add or open an item in Contour.

Related Ticket:
support.jamasoftware.com/tickets/282

High

Ready for Analysis

BUG-1216 Item ID - when set to editable, the system overwrites value on creation of new item.

Steps to Reproduce

1.       Configure Project -> Settings -> Make Item Id editable.

2.       Create a new Item.

3.       Enter in a custom Item ID, Save and Commit.

4.       Check the read only version and notice that the default Item Id created by the system has been used.

5.       Edit the Item and update the Item ID again and Save. Check the read only version and notice that your Item ID has persisted. The issue appears to be around the database's need for a value and the need to update the insert such that is can take a value vs. always inserting.

Related Ticket:

http://support.jamasoftware.com/tickets/612
http://support.jamasoftware.com/tickets/383
http://support.jamasoftware.com/tickets/819

High

Ready for Analysis

BUG-1298 Hardcoded URL for Attachments in Database

Upgrading or transferring to a different site becomes a difficult migration process for attachments.

Related Ticket:
http://support.jamasoftware.com/tickets/851
http://support.jamasoftware.com/tickets/825

High

For Review Meeting

BUG-1338 Item type components error

Creating an Item from an Item Type with no components enabled (relationships, attachments, links, etc) results in an error. The error displays when trying to open an item in that set. Contour attempts to display the components area at the bottom of the open item screen but because no components are enabled it pops up with a javascript null error.

Steps To Reproduce:
1. Create a new item type with no components enabled.

2. Add a new set to a project based on the new Item Type you created.

3. Add an item to the set you just created.

4. Open the item....error.

High

Approved for Development

BUG-1317 Clicking on a set result (with Release field)

Running into an issue when trying to sort by Release column while looking at items in the Release view (e.g. starting from the "Releases" tab).

Steps to reproduce:
1. Select the Releases tab.
2. Expand a Release that has items assigned to it.

3. Expand an Item Type that has items in it.

4. Expand an Item that has other 'child' Item Types linked to it.
5. Click on a top level child Item Type which includes a Release field; the 'center panel' correctly shows only related Item Types (that is, items that are related specifically to the top-level item through traceability).
6. Sort by the Release column of the child item within the center panel. An error message displays and Contour front end hangs ('F5' fixes it).

Error: "Error Comparison: can't retrieve property value"

High

New

BUG-1237 License status bar does not conform to the system configured date format

When the system is configured to show European style dates they are not formatted correctly in the license status bar at the bottom of the screen.

High

New

BUG-1258 Exception thrown on impact analysis with null releases option

Steps to reproduce:

1.       Open a REQ View > Impact Analysis.

2.       Don't select any Target set.

3.       Run: it works close.

4.       View > Impact Analysis.

5.       Select a Target Set.

6.       Run Note: Impact Analysis without selected Target Set works as long as I do not click "Show Null-Release" ".

Exception thrown: could not resolve property: showNull of: …

Related Ticket:

http://support.jamasoftware.com/tickets/707

High

Ready for development

BUG-1232 Date format - date display in activity stream filter not honoring date format

Steps to Reproduce:

1.       Log in as root and update the date formats from American to European.

Javascript Date Time Format: j M Y H:m P
Java Date Time Format: dd/M/yyyy hh:mm:ss a
Javascript Day/Month/Year Format: d-m-Y
Java Day/Month/Year Format: dd-MM-yyyy

2.       Log in as regular user and open the configuration for My Settings within the Activity Stream. Select a date range and see that the date is American.

Related Ticket:

http://support.jamasoftware.com/tickets/647

High

Ready for development

BUG-1238 Multi-select with long options displays several horizontal scrollbars in Firefox

Low

In Development

BUG-1283 GIF image embedding from rich text editor fails

Steps to Reproduce:

1.       Edit an item description.

2.       Insert/edit an image on a contourhosted project.

3.       Upload a GIF to the server and finish inserting it into the item.

4.       Save/commit image doesn't show up.

5.       It has size of 0kb. This seems to happen only on contourhosted.

Related Ticket:
http://support.jamasoftware.com/tickets/785

Low

Ready for Analysis

BUG-1251 Batch update item relationships direction

Request to be able to update multiple items' directions at once.

Related Ticket:
http://support.jamasoftware.com/tickets/694

Low

Ready for Analysis

BUG-1263 Error when reusing fields that were originally picklist and changed to multi-select

When a field is removed from Contour, the values are not removed from the database. If an admin follows up with a new field that has the same field name as the prior the system can display incorrect data.

Steps to reproduce:

1.       Change a field on an Item Type from Pick List to Multi Select.

2.       Note: It is not possible to directly change the field. You may have to remove and re-add it with exactly the same name. Make sure there are already items in Contour of this Item Type.

3.       Multi Select field in the edit form is not populated with the currently set value.

4.       Value is displayed correctly when viewing read only view of item.

5.       Only the last value is selected (which is not the default value; actually none is the default).

Related Ticket:
http://support.jamasoftware.com/tickets/692

Low

For Review Meeting

BUG-1343 Date field issues

1) The Date Field even when set as not required will auto-populate with the current date and if cleared will use the date 12/31/1969.

2) The original entries from a date/createdate field in a Saved filter disappear when editing the filter.

Related Ticket:
Ticket – 929

Low

New

BUG-1242 Admins cannot unlock folders from ‘show locked items’ view

Org Admins have the ability to unlock any Item within an organization by clicking on My Profile -> Show Locked Items -> Show All Locked Items. Currently users can lock Folders but they do not show up in the Locked Items list.

Low

Ready for development

BUG-912 Sets created with no components include by default

In Contour admin, when creating a new item type administrators are able to create the new type with no components selected. In this case, Contour by default includes 3 components rather than no components.

Related Ticket:
http://support.jamasoftware.com/tickets/237

Medium

Ready for Analysis

BUG-1135 Large Word BIRT reports are saved prior to completion

When user has a large report or one with a lot of images it appears as though the file is saved and opened prior to it being completed. No definite steps to recreate.

Related Ticket:

http://support.jamasoftware.com/tickets/484

Medium

Ready for Analysis

BUG-1217 Release tree - number of items in a node have an un-configurable max of 100

Need to make the release tree max configurable like the Explorer whose max size configuration setting is available in Project Settings.

Related Ticket:
http://support.jamasoftware.com/tickets/614

Medium

Ready for Analysis

BUG-1253 Deleting a table in rich text editor causes an error if it is the only thing in the field

Steps To reproduce:

1.       Edit an Item.

2.       Select all and delete.

3.       Create a new table (or copy/paste an Excel table).

4.       Put stuff in the table.

5.       Right click the table and delete table (if you copied from Excel, right-click menu can be hard to get up... try selecting all first, or click Source tab and then come back).

6.       Now the panel is riddled with errors. This is caused by the FCKEditor somehow completely removing the iframe's body, and then all actions cause javascript errors.

Related Ticket:

http://support.jamasoftware.com/tickets/697

Medium

Ready for Analysis

BUG-1262 Relate panel - update of multiple items is inconsistent

"Update Multiple Items" dialog requires selection of Relationship Type. After relationship type selection, user has the option to update Status and Note. Never presented with option to set direction. 

Related Ticket:

http://support.jamasoftware.com/tickets/711

Medium

For Review Meeting

BUG-1316 LDAP - test connection on test user password of 'password' fails

Medium

For Review Meeting

BUG-1335 Crowd synchronization issues

Crowd synchronization takes a long time (3000 users ~ 2 hrs). Operating ‘diff’ syncs as opposed to full syncs would help. Manual (and scheduled) syncs can overlap causing Lock / Timeout errors in the contour.log and an infinite progress bar.

Steps to Reproduce:
1. When a scheduled sync is running, start a manual synchronization for Crowd

Related Ticket:

http://support.jamasoftware.com/tickets/886

Medium

For Review Meeting

BUG-1341 EA Connector - large project structure issue

Syncing large project hierarchies poses an issue in EA.

Steps to Reproduce:
1) In an EA project with a large structure, create a new package and import a set from Contour into it.
2) Now make an edit in Contour for one of the items that was imported and run a sync.
3) A progress window pops up and freezes until EA crashes. It states: "Searching EA Project Tree for Previous Imports".

Medium

For Review Meeting

BUG-1351 Image uploads - filename space checking

When uploading images and/or other attachments Contour does not check for spaces in the name. Upon generating pdf reports, images with spaces will not display correctly.

Related Ticket:
Ticket – 760

Medium

For Review Meeting

BUG-1346 Search results tab icon is offset

In classic contour, searching for an item gives you a search results tab. the search results icon is positioned incorrectly.

Medium

Analysis in Progress

BUG-1284 JIRA Connector and other dropdown bugs

Issue 1:

JIRA Connector dropdown boxes broken. Performed from a new 2.9.7 build with no JIRA connector established

1. Admininstration->JIRA Connector, add if one doesn't exist
2. Add a Project to sync with JIRA, save and close.
3. Add a Set to sync with JIRA, the dropdowns in this box only work with the outside button.

Issue 2:
Random occurrences of dropdown lists not accepting a registered click anywhere on the box or outside button (not easily reproducible).

Issue 3:
Other Drop Down reproductions:
Clicking on certain existing text of a dropdown list prevents the dropdown from opening, a 2nd click is required.

Medium

Analysis in Progress

BUG-1296 Document import fail on layout change

Steps to Reproduce:

1.       Import a document that switches its layout (portrait/landscape) between pages.

Related Ticket:
http://support.jamasoftware.com/tickets/840

Medium

Analysis in Progress

BUG-1293 Custom and predefined fields not showing as filterable

1.       Add several different predefined fields and/or custom fields to an available item type.

2.       Add a new filter for the same item type.

3.       Some custom/predefined fields show up as filterable, several do not.

predef:
FILTERABLE: create date, modify date, create by, modify by, lookup [issue status], date, release, user, flag
NOT FILTERABLE: original estimate, remaining estimate, timespent, string, text

custom:
FILTERABLE: multi-select, flag, date, user, pick list [defect status], release
NOT FILTERABLE: item in a set (filterable in previous version), text field, integer, url, text box

Medium

Approved for Development

BUG-1340 IE9 - review center not accessible

With IE9 beta, when clicking into the Review Center, an error notification pops up stating the version of the browser is incorrect.

Workaround:
Put IE9 beta into compatibility mode.

Medium

Approved for Development

BUG-1282 Project folder hierarchy bug

Steps to Reproduce:

1.       Create a folder to store a new project.

2.       Create a new project and store it under the folder (has to be created outside of the new folder created).

3.       Open the project, go to configure project.

4.       Edit something and click on save.

5.       The project moved to the root folder on its own accord.

Related Ticket:
http://support.jamasoftware.com/tickets/776  
http://support.jamasoftware.com/tickets/945

Medium

Ready for development

BUG-540 Fields with the popup value selector dialog does not assign a default value without opening the dialog

Fields such as Assigned, will not receive a default value without the user opening the popup and many projects end up with a lot of null assignments that cannot be filtered on.

Steps to Reproduce:

1.       Create an Item, such as Defects, that has the Assigned field.

2.       Complete the Item without opening the Assigned popup.

3.       Save the Item and see that it does not have a value for the Assigned field.

Related Ticket:

http://support.jamasoftware.com/tickets/377

Medium

Ready for development

BUG-1225 Project tab - my settings activity stream does not always show 10 items

Users that edit comments from the My Settings activity stream will end up with a list of activities containing less than 10 items.

Steps to Reproduce:

1.       Change My Settings to show only Comments.

2.       Make sure there are 10 items in the list.

3.       Edit the first comment and save.

4.       Count the items.

5.       Edit additional comments and see that the list gets shorter.

Related Ticket:
http://support.jamasoftware.com/tickets/620