Known Issues - May 10 : Jama Support

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Known Issues - May 10

Steve Gotsch
posted this on May 10, 2010 03:05 pm

Bugs

Priority	Status	Item Details
Critical	Analysis in Progress	BUG-392 On items with more than 1000 relationships, relate function is slow to open and clowe Proposed solution for large volumes of relationships is to improve performance, limit initial number of relationships returned and display a loading indicator. Suggested Work Around Utilize a default relationship filter to limit the number of relationships returned. Related Support Tickets: support.jamasoftware.com/tickets/140
Critical	Ready for Documentation	BUG-673 Analysis: Users running reports with IE8 installed are missing images This is a known issue with Microsoft unrelated to Contour - but affecting the display of images within generated Word and HTML documents. Jama is working with Microsoft to resolve or determine a workaround. Steps to reproduce: Choose any browser as long as IE8 and/or SP3 is installed Run report on set with items that have images (Features New on hosted) Close Word Run same report 2nd time Images won't show - get red x's Attempt to save Word doc will kill Word completely Note: Some of our test instances display an invalid session error instead Related Support Tickets: support.jamasoftware.com/tickets/188
Critical	Ready for development	BUG-928 Issues with indexing getting out-of-sync Some users have experienced issues with the indexing getting out-of-sync and they need to manually re-index. Sometimes a clean re-index is required to fix the issue. Some of the activities which seem to possibly triggering these indexing issues are: Importing a backup data file (usually during migration) Importing Word or CSV files One known issue is when a file import results in a single item with a huge amount of data in the description field. This will be pulled into a separate related bug for limiting the size of field values for items during import. One customer captured the activities of a user who was adding items and then seeing those items in that same session, but when she logged into a new session the next day, the items failed to show until a manual re-index was performed (see attached). FC: Looks like this may be related to the client running two cluster Tomcats. Related Ticket(s) http://support.jamasoftware.com/tickets/448
Critical	Fixed, Ready to Test	BUG-902 Long running script message displays in IE 7 and 8 There are certain scenarios that can cause Internet Explorer to display a long running script error. Areas where this can occur: Org admin Admin, JIRA Connector, Opening the edit field mappings window within the same session reopening the mappings window. Creating or editing filters with a large volume of users Browsing or opening items with a large volume of check boxes - such as editing an item with multiple user components or multi-select components with many items. After using the system from the user perspective, changing to the admin perspective often displays the message. The IE javascript pop-up that asks the user if they wish to continue processing a slow running script comes up whenever a user tries to close 4 or more tabs at once. Tested this with Firefox and all of the tabs immediately close. Get a list of Items by clicking on a Set. Right-click on an Item and opt to open in new tab. Repeat of 3 or 4 other Items from the list. Right-click on one of the tab headers and select close all tabs. Script popup should show. This is a known issue with the check box component used with user selection, set selection and JIRA field mapping. These are being replaced with an alternate widget that should eliminate this issue. Related to ticket(s): http://support.jamasoftware.com/tickets/213 http://support.jamasoftware.com/tickets/249 http://support.jamasoftware.com/tickets/387
Critical	Approved for Development	BUG-1163 Pasting from Office application such as Word and Outlook can corrupt items in Contour Pasting from Office application such as Word and Outlook can corrupt items in Contour due to hidden characters and styles. http://support.jamasoftware.com/tickets/486
Critical	Ready for development	BUG-1179 Notification plugin fails when assigning to a new user The notification plugin causes a severe error where an Item cannot be saved. The plugin expects the systemUser column with the userbase table to be a boolean containing either T or F. When the column has a NULL value, the Item containing the user assignment cannot be saved. Related Ticket: http://support.jamasoftware.com/tickets/514
Critical	Fixed, Ready to Test	BUG-1185 Word import includes heading outline numbering in the requirement's name Documents that have outline numbering will add the number to the Item's name on import. The only way to avoid this is by updating the document. Can't think of a scenario where this is something that a user would want, but if it is there because of a customer requirement then we might consider an option to include the number in the name instead of doing it by default.
Critical	Ready for development	BUG-1194 Fix DB tables and columns that have been created using a character set other than UTF-8 String columns created in the DB using a character set other than UTF-8 can cause issues when pasting text that contains special characters like MS Office special characters or Japanese characters. This has been confirmed at least for MySQL, will have to test on other DBs as well. The special characters are expanded into much larger blocks of strange characters, and for certain actions the blocks get re-expanded and essentially double in size when updated in the DB. To fix, we need to run a patch to alter tables and string columns to UTF-8 if they are using a character set other than UTF-8. Related to tickets: http://support.jamasoftware.com/tickets/486
Critical	Ready for development	BUG-1178 DOCX import does not support bullet lists As of 2.9.5, items imported via DOCX that contain a bullet list do not contain an HTML bullet list. The import inserts a dot character and some spaces. This makes the Items hard to edit and results in bad characters being sent to reports. Related Ticket: http://support.jamasoftware.com/tickets/513 Replace Aspose generated HTML for bullets and numbering with true UL, OL, and LI tags.
Critical	Ready for development	BUG-1189 Item in Set custom field does not clear out prior selection The Item in Set custom field does not clear out the value that was selected in a different Item. Customize an Item Type such that it has the custom field Item is Set. Open an Item in the configured Set and select and Item for the Item in Set field. Open up a different Item in the same set and edit a field other than the Item in Set field. After saving you will see that the prior selection was added to the recently updated Item even though the Item in Set picker was not opened. Related Ticket(s) http://support.jamasoftware.com/tickets/525
Critical	Approved for Development	BUG-1165 Batch Update Enhancements for updating large number of items, with true progress bar Enhance the batch update capability to handle the case where the number of items updated is large (> 500): Improve performance for updating each item if possible If the number of items being updated is greater than some number N (say 100 or 500), ask the user if they want to be notified when done via email and perform the batch update asynchronously without throwing up a mask that makes the user wait until it completes. If the number is less than N, then it should do what it does now, which is put up the mask and have the user Batch update should lock and unlock items as it updates them Batch update should flush the hibernate cache every so many items (maybe the same number N from above) to avoid getting Hibernate timeout errors after running a while. It's ok if a batch update takes a while to complete, but the batch update should be able to complete successfully no matter how large the number updates. If the user indicates they want to be notified, then once the batch update is done, send an email notification to the user, with a summary of how many were updated and how many were locked. We could also list the document keys of the skipped locked items. Related to ticket(s): http://jamasoftware.zendesk.com/tickets/374
Critical	Fixed, Ready to Test	BUG-1025 Comments are not shown within the Activities tab when the Comment or My Settings filter is used Whenever any filters are applied to the activities, older comments are not shown. This can be either by manually filtering for comments via My Settings or clicking on the Comments button within an Item's activities tab. Start with an older XML dataset that is attached. Review the Activity Stream on the front page. Go to the last page of the stream - page 11 and see comments from Homer on UC-4 Look in Comments filter and see only comments from 7/23 forward as there. Open UC-4 - see the comments are in the activity stream. Look in the Comments filter and see that there are no comments shown. http://support.jamasoftware.com/tickets/397
Critical	Fixed, Ready to Test	BUG-878 Hyperlinks to Contour items from generated MS Word and Excel documents don't go to desired item Steps to reproduce and test: Log into Contour and check remember me From Contour, generate a document that includes generated hyperlinks back to the item in Contour - such as the current view "All Item Details Report" Close Contour Open the word document and click on the hyperlink Contour should open and display the selected item Related to ticket(s): support.jamasoftware.com/tickets/146message.
Critical	Fixed, Ready to Test	BUG-1036 Reading view breaks when Short Name not included in list view When an Item Type is set up such that the Short Name is not included in the list view the reading panel does not display information correctly. Open Admin perspective. Edit an Item Type. Edit Short Name field so that it is not included in the list. Save and close the Admin perspective. Select a Set that is built from the Item Type. Select reading view. May need to refresh browser. ticket: http://support.jamasoftware.com/tickets/431
High	Ready for Analysis	BUG-940 HTML editor cannot be found Users intermittently get an error message of "html editor cannot be found" when trying to add or open an item in Contour. support.jamasoftware.com/tickets/282
High	Ready for development	BUG-1208 Pick lists do not expand to the width of the list items Customers have reported that the pick lists in 2.9.6 do not open wide enough to show the complete text of the pick list options.
High	Approved for Development	BUG-1206 Filters - multi-select configuration is not persisted with filter criteria Filters for Sets that contain multi-select custom fields do not persist the multi-select criteria. Update an Item Type to have a multi-select custom field Update some Items within the Set Create a new filter for the Set and include 1 or more multi-select picklist items Run the filter and see that it works Save the filter Edit the filter and see the multi-select criteria were not persisted Related Tickets: http://support.jamasoftware.com/tickets/580
High	Analysis in Progress	BUG-1203 Research impact of using wildcards at the beginning of search criteria Currently Lucene (Contour's embedded search engine) does not support using wild cards at the beginning of a string search. This can be overwritten but it comes with a performance loss. Jama will need to first determine the performance impact before implementing. support.jamasoftware.com/tickets/576
High	Ready for development	BUG-1202 Null pop-up message when adding new Tags From the Tag view in the Explorer, click on Add Tag and save. System will show the message "this.tagView.store is null" in a popup. After you close the message and manually refresh the taglist you will see the new tag. Add a new tag from the Item's add tag option and you can't get to the new tag since there is no refresh option in the list.
High	Ready for development	BUG-1195 Including the field Description into the list view always sets the Decription field to be the first column Whenever a user includes the description field into a list it will be displayed in the first column regardless of the field order. Start with any Item Type in the sample data. Configure the Item Type. Edit the Description field so that it shows in the list. (You will also be required to set a text field type) Return to the project and select a Set that is created from the updated Item Type. List will show the description field as the first row. Related Ticket: http://support.jamasoftware.com/tickets/524
High	Ready for development	BUG-1177 Read only view or Item detail does not display table rows mark as header The FCK editor provides the ability to indicate that a table has a header row or column. When used the table header shows up in the editor and in the html compare but not on the Item's read only detail tab. Take the text from the attached sample. Paste into an open FCK editor with the Source button clicked prior to pasting the text. Click on the Source button and see the table with 2 rows. One is a header and one holds detail. Save & Commit. Note that the Item only shows the detail row and not the header. Related Ticket http://support.jamasoftware.com/tickets/506
High	Fixed, Ready to Test	BUG-1158 Item Id does not sort numerically Sorting by Item ID (documentKey) does not sort by the numerical number. The sort should display the items based on the prefex then the number. REQ-1 REQ-2 REQ-3 REQ-4 ... Support Ticket(s): http://support.jamasoftware.com/tickets/495
High	Ready for development	BUG-941 HTML in version notes shows HTML syntax in display If the version notes/comments when editing an item in Contour includes HTML from the rich text editor or copied from Word, the areas where these user comments are displayed show the full syntax and not the formatted type. Areas tested Activities stream Sent notification email Support tickets: http://support.jamasoftware.com/tickets/281
High	Approved for Development	BUG-1001 Bulk actions involving thousands of items take a very long time and sometimes does not finish If you perform bulk actions involving thousands of items (tested with 5000+ items), the operations take a long time to complete and in some cases they do not complete: - Batch updates - Copy folder with lots of items - Copy project - Delete project - Import FC (4/14/2010) - Will want to add Progress Bar to all of these. Find attached a CSV with 5000+ items for testing. Related to ticket(s): http://support.jamasoftware.com/tickets/327
High	Fixed, Ready to Test	BUG-1038 No version comment when using Save on an Item prior to Save and Close Edit an Item Make an update and click Save button Click Save and Close Enter a comment. See that the comment is not shown. Related Ticket(s) http://support.jamasoftware.com/tickets/447 http://support.jamasoftware.com/tickets/442
High	Fixed, Ready to Test	BUG-1122 Applying Filter to Explorer messes up Relate Panel Explorer Steps to reproduce: Find an item that has a Relationships tab, and open the Relate Item(s) panel. This initializes the panel. Close the Relate Item(s) panel Select or create a filter Click "Apply filter to Explorer" Now open up another item with a Relationship tab Open the Relate Item(s) panel again. Notice the filter has been applied to the Explorer tab here In the normal Explorer tab panel, click to remove the filter The Relate Item(s) panel filter remains applied, with no way to remove it besides refreshing the browser. Screenshot:
High	Fixed, Ready to Test	BUG-1010 Non-RTF text fields does not display or import any text that is bound by greater than and less than characters. It appears that method that prepares text fields (non-RTF) to be displayed or imported within the list does not differentiate between html tags and other words that include greater than and less than characters. When the field type is rich text the values are correctly rendered. Configure a Set such that it has multiple text fields that will be displayed with the list view. Create an Item within the Set where each text field contains at least one word surrounded by less than and greater than characters. <test> Save the Item and view it in a Set. Alternatively, import the attached file. The preview will only show the characters not the text. Complete the import. Only the characters will be shown, none of the text that was encapsulated by <> will have been imported. http://support.jamasoftware.com/tickets/373 http://support.jamasoftware.com/tickets/414
High	Fixed, Ready to Test	BUG-1037 Filter sort order is lost when exporting to Excel After a filter has been viewed, users would like to print the items in the same order as viewed on screen. When exporting to Excel the sort order is lost and a different sort order is applied.
Medium	Ready for development	BUG-1207 Version Tab - Adding a new verision to an Item hides the "Make Current" links In some situations, a user that creates a new version of an Item will lose the "Make Current" link and the column will collapse. Refreshing the Item or the version grid will bring the option back. See the support ticket for a video of the steps to recreate. Related Ticket: http://support.jamasoftware.com/tickets/582
Medium	Approved for Development	BUG-1198 Commented HTML displays in IE read only views A customer has pasted text from Word that included a lot of formatting and <!--[if]--> statements. The statements do no show in the FCK editor or any Firefox view, however when you switch over to IE the comments are shown in the readonly text. After doing some testing I was able to "fix" the issue by adding some spacing between the HTML comment indicator and the text. The real solution is to remove the text before it is saved into the Contour's database. Attached a sample for testing. Open IE Create new item Change FCK to Source view Paste in contents of attached file Click on source again and see the text is properly displayed Save, Commit and see text looks like below. Related Ticket: http://support.jamasoftware.com/tickets/567
Medium	Ready for development	BUG-1180 User selection dialog missing vertical scrollbar after performing a search with large number of results Searching for a common name such as "Smith" returns more results than fit the dialog size. There is no vertical scroll bar that would allow a user to scroll through the entire list. Related Ticket: http://support.jamasoftware.com/tickets/516
Medium	Ready for development	BUG-1181 Notification plugin does not trigger when assignments made via inline edit or assignedTo set to NULL The notification plugin is configured on Jamacloud to setup an email notification for the assigned user when the assignTo field is set. The plugin appears to be skipped when doing assignments via the inline edit or if the assignment is set no null where the user opts for clear selection from the user picker. Related Ticket: http://support.jamasoftware.com/tickets/514
Medium	Fixed, Ready to Test	BUG-1131 Deleted baselines are visible in Item version detail Deleted baselines need to be removed from the Item version tab. Create a baseline on a Set. Check an Item in the Set and see the baseline name in the Version detail. Make an update to the Item. Create a new baseline on the Set. Open the Item backup and see both baselines. Delete the first baseline. Review the Item and see the that deleted baseline is still listed on the Version tab. Related Ticket(s): http://support.jamasoftware.com/tickets/482
Medium	Ready for Analysis	BUG-1135 Analysis: Large BIRT reports to Word are saved prior to completion When user has a large report or one with a lot of images it appears as though the file is saved and opened prior to it being completed. No definite steps to recreate, will attempt to get data from client. Attached a sample file that is a Word 2003 XML. Reviewing the file shows that it ends mid-word. Related Ticket(s): http://support.jamasoftware.com/tickets/484
Medium	Fixed, Ready to Test	BUG-975 All notification emails should include the Project Name and the Set Name for each item Within batch E-Mails, the Project Name and the Set Name should be printed for each item in the list in order to get a better overview which item needs action and which not. Without that information, each item has to be clicked and checked in contour. Related to ticket(s): http://support.jamasoftware.com/tickets/208
Medium	Approved for Development	BUG-1013 Removed ability to print or export the results of impact analysis The ability to print from the impact analysis dialog was available in 2.6 and then removed in 2.8 when the the method for providing the behavior was discovered to be security risk. This feature is important to customers and should be provided either as a print or a report that the user can save or print from. http://support.jamasoftware.com/tickets/378
Medium	Fixed, Ready to Test	BUG-881 Batch update email template displays code The batch update email template displays a code placeholder for document type and should also remove HTML from the comment text. Example of what is sent out: Subject: Batch Update: 41 Bugs updated Frank, Derwyn Harris has updated 41 ${documentType.name}(s) in Contour: I reviewed these items and have moved them all to 3.0. <br /> ------------------------------------------------------- Jama
Low	Fixed, Ready to Test	BUG-918 Activity stream - batch update event is missing When the activity stream was released, batch update events were excluded as they generate a large volume of events. The intended flow is to have Contour log a single activity of "Batch Update" at the project scope activity stream, individual activities at the item scope. Currently the activities are recorded at the item level as planned but not at the project level. Steps to reproduce: Batch update a number of items Refresh Project Home > Activity Stream (no filter set in My Settings or All Activities) The batch update event does not appear.
Low	Approved for Development	BUG-1159 Grid Columns settings should allow wrap option It should be possible to configure a column to wrap the data. Support Ticket(s): http://support.jamasoftware.com/tickets/496
Low	Ready for development	BUG-1170 Tab for search results can expand beyond screen size with large searches Entering in large lists of search terms can cause the resulting search results tab to extend beyond the size of the browser instead of limiting the amount of text shown in the tab. Close all open grid result tabs. Paste in a large list of Ids. A list is provided in the environment description below. Get the correct Search Result List AND a Search Result Tab which is too wide to be displayed. The bug only appears after first search. If there's already a Search Tab due to an earlier Search, the Tab's size keeps being limited. Related Ticket(s): http://support.jamasoftware.com/tickets/500
Low	Fixed, Ready to Test	BUG-1016 Able to create duplicate Test Results by multiple clicks of Save button The Save button on the Test Results dialog is not disabled after the first click. If the system is running a bit slow or the user does a quick double-click, the user can click the Save button multiple times creating duplicate Test Results. Not sure which browser the customer is using but I was able to reproduce this in IE7. Execute a Manual Test from the Test Results tab found within a Test Case Item. Quickly click the Save button multiple times before the dialog closes. Note that you have just created duplicate Test Results. http://support.jamasoftware.com/tickets/380
Low	Ready for development	BUG-912 Sets created with no components include by default In Contour admin, when creating a new item type administrators are able to create the new type with no components selected. In this case, Contour by default includes 3 components rather than no components. Related to Ticket(s): http://support.jamasoftware.com/tickets/237
Low	Fixed, Ready to Test	BUG-1021 Updating whether or not a field is editable from the Item Type configuration requires logging out of the browser When adjusting the fields displayed for a given Item Type the user can control whether or not the field is editable. After updating and saving this change the user has to log out of Contour, basically clearing the cache to see the update. Access the Administration perspective. Select an Item Type and click on the config link. Edit one of the fields and turn on (or off) the read only flag. Save the changes. Edit an Item for updated set and see that the field's read only state didn't change. Close browser and edit the same Item. http://support.jamasoftware.com/tickets/392
Low	Ready for Analysis	BUG-896 Automate the outline numbering / global sorting routine Currently the process of resorting or updating the outline numbering and global sort order is performed manually. When new items are added to a set, they will have several values (in the database) that are null until the "update headings" button or a report that calls this routine is run. It would be beneficial to have Contour handle the sorting and reordering automatically with new items assigned values corresponding to their location. This is mainly to simplify usage and for reporting purposes. Related Ticket: http://support.jamasoftware.com/tickets/215 http://support.jamasoftware.com/tickets/555