Forums/Known Issues

Known Issues - March 17

Steve Gotsch
posted this on March 17, 2010 11:34 am

Priority
Item Details
Critical
BUG-392 On items with more than 1000 relationships, relate function is slow to open and clowe
Proposed solution for large volumes of relationships is to improve performance, limit initial number of relationships returned and display a loading indicator.

Suggested Work Around
Utilize a default relationship filter to limit the number of relationships returned. 

Related Support Tickets:
support.jamasoftware.com/tickets/140
Critical
BUG-673 Users running reports with IE8 installed are missing images
This is a known issue with Microsoft unrelated to Contour - but affecting the display of images within generated Word and HTML documents.  Microsoft has provided a workaround.

Steps to reproduce:
  • Choose any browser as long as IE8 and/or SP3 is installed
  • Run report on set with items that have images (Features New on hosted)
  • Close Word
  • Run same report 2nd time
  • Images won't show - get red x's
  • Attempt to save Word doc will kill Word completely
Note: Some of our test instances display an invalid session error instead

Related Ticket(s)
support.jamasoftware.com/tickets/188
Critical
BUG-928 Issues with indexing getting out-of-sync
Some users have experienced issues with the indexing getting out-of-sync and they need to manually re-index. Sometimes a clean re-index is required to fix the issue.  Some of the activities which seem to possibly triggering these indexing issues are:
  • Importing a backup data file (usually during migration)
  • Importing Word or CSV files
    • One known issue is when a file import results in a single item with a huge amount of data in the description field.  This will be pulled into a separate related bug for limiting the size of field values for items during import.
  • One customer captured the activities of a user who was adding items and then seeing those items in that same session, but when she logged into a new session the next day, the items failed to show until a manual re-index was performed (see attached).
Looks like this may be related to the client running two cluster Tomcats.

Related Ticket(s)
http://support.jamasoftware.com/tickets/448
Critical
BUG-878 Hyperlinks to Contour items from generated MS Word and Excel documents don't go to desired item
Steps to reproduce and test:
  1. Log into Contour and check remember me
  2. From Contour, generate a document that includes generated hyperlinks back to the item in Contour - such as the current view "All Item Details Report"
  3. Close Contour
  4. Open the word document and click on the hyperlink
  5. Contour should open and display the selected item
Related to ticket(s):
support.jamasoftware.com/tickets/146

The cause of the bug is that Winword is trying to validate a link inside the WORD when the link is clicked. If the response for the link is OK (200 status), it will then start the default browser with the original link.  When it sees a 302 status (Moved Temporarily), It will start the browser with the new location instead of the new location. For example:  instead of  "http://localhost:8080/contour/perspective.req?projectId=3&docId..."  you will see "http://localhost:8080/login.req" on the browser url box.

In addition, WSWord uses the cookies from IE to access the link during validation. So it may send the remember-me and jssionid cookie. If the default browser is Firefox, this can causes all kinds of different behavior depending on if Remember-me is checked in IE or Firefox etc.

To fix this, we need to avoid page forwarding and always return 200 status and let server directs the link to different page contents depending on the cookie and session ID sent. But this may needs some efforts to understand the security and extensive testings for Remember me etc.

For the time being, the following work-around seems to work:

1. Set IE as the default browser.
2. Start IE browser
3. Log in to Contour with Remember-me checked.

This way the links will always be validated since the Remember-me cookie is shared by Winword.

Critical
BUG-902 Long running script message displays in IE 7 and 8
There are certain scenarios that can cause Internet Explorer to display a long running script error.

Areas where this can occur:
  1. Org admin Admin, JIRA Connector, Opening the edit field mappings window within the same session reopening the mappings window.
  2. Creating or editing filters with a large volume of users
  3. Browsing or opening items with a large volume of check boxes - such as editing an item with multiple user components or multi-select components with many items.
  4. After using the system from the user perspective, changing to the admin perspective often displays the message.
The IE javascript pop-up that asks the user if they wish to continue processing a slow running script comes up whenever a user tries to close 4 or more tabs at once.  Tested this with Firefox and all of the tabs immediately close.
  1. Get a list of Items by clicking on a Set.
  2. Right-click on an Item and opt to open in new tab.
  3. Repeat of 3 or 4 other Items from the list.
  4. Right-click on one of the tab headers and select close all tabs.
  5. Script popup should show.
This is a known issue with the check box component used with user selection, set selection and JIRA field mapping.  These are being replaced with an alternate widget that should eliminate this issue.

Related to ticket(s):
http://support.jamasoftware.com/tickets/213
http://support.jamasoftware.com/tickets/249
http://support.jamasoftware.com/tickets/387
Critical
BUG-1025 Comments are not shown within the Activities tab when the Comment or My Settings filter is used
Whenever any filters are applied to the activities, older comments are not shown.  This can be either by manually filtering for comments via My Settings or clicking on the Comments button within an Item's activities tab.
  1. Start with an older XML dataset that is attached.
  2. Review the Activity Stream on the front page. 
  3. Go to the last page of the stream - page 11 and see comments from Homer on UC-4
  4. Look in Comments filter and see only comments from 7/23 forward as there.
  5. Open UC-4 - see the comments are in the activity stream.
  6. Look in the Comments filter and see that there are no comments shown.
Related Ticket(s)
http://support.jamasoftware.com/tickets/397
High
BUG-832 IE8 masking issue when returning from full screen mode of the rich text editor
When using the full screen editor from IE8 a transparent mask covers the screen when you try to go back to the normal editor mode.  It will not clear and requires a browser refresh.

Related Ticket(s)
http://support.jamasoftware.com/tickets/384
http://support.jamasoftware.com/tickets/464
High
BUG-941 HTML in version notes shows HTML syntax in display
If the version notes/comments when editing an item in Contour includes HTML from the rich text editor or copied from Word, the areas where these user comments are displayed show the full syntax and not the formatted type.

Areas tested
Activities stream
Sent notification email

Related Ticket(s)
http://support.jamasoftware.com/tickets/281
High
BUG-1001 Bulk actions involving thousands of items take a very long time and sometimes does not finish

If you perform bulk actions involving thousands of items (tested with 5000+ items), the operations take a long time to complete and in some cases they do not complete:
- Batch updates
- Copy folder with lots of items
- Copy project
- Delete project
- Import

Find attached a CSV with 5000+ items for testing.

Related to ticket(s):
http://support.jamasoftware.com/tickets/327
http://jamasoftware.zendesk.com/tickets/374

High
BUG-1122 Applying Filter to Explorer confuses Relate Panel Explorer
 Steps to reproduce:
  • Find an item that has a Relationships tab, and open the Relate Item(s) panel.  This initializes the panel.
  • Close the Relate Item(s) panel
  • Select or create a filter
  • Click "Apply filter to Explorer"
  • Now open up another item with a Relationship tab
  • Open the Relate Item(s) panel again.  Notice the filter has been applied to the Explorer tab here
  • In the normal Explorer tab panel, click to remove the filter
  • The Relate Item(s) panel filter remains applied, with no way to remove it besides refreshing the browser.
Screenshot:


High
BUG-1010 Non-RTF text fields do not display or import when text that is bound by greater than and less than characters.
It appears that method that prepares text fields (non-RTF) to be displayed or imported within the list does not differentiate between html tags and other words that include greater than and less than characters.  When the field type is rich text the values are correctly rendered.
  1. Configure a Set such that it has multiple text fields that will be displayed with the list view.
  2. Create an Item within the Set where each text field contains at least one word surrounded by less than and greater than characters. <test>
  3. Save the Item and view it in a Set.
  1. Alternatively, import the attached file.
  2. The preview will only show the characters not the text.
  3. Complete the import.  Only the characters will be shown, none of the text that was encapsulated by <> will have been imported.
Related Ticket(s)
http://support.jamasoftware.com/tickets/373
http://support.jamasoftware.com/tickets/414
High
BUG-940 HTML editor cannot be found
Users intermittently get an error message of "html editor cannot be found" when trying to add or open an item in Contour.
Medium
BUG-915 Limit the size of text field in document/item
Users pasting in large documents (typically MS Word) into a Contour rich text field that exceeds 100 MB of data causes performance issues and display issues.  Add a system property that defines the maximum length for these fields.
Medium
BUG-1131 Deleted baselines are visible in Item version detail
Deleted baselines need to be removed from the Item version tab.
  1. Create a baseline on a Set.
  2. Check an Item in the Set and see the baseline name in the Version detail.
  3. Make an update to the Item.
  4. Create a new baseline on the Set.
  5. Open the Item backup and see both baselines.
  6. Delete the first baseline.
  7. Review the Item and see the that deleted baseline is still listed on the Version tab.
Related Ticket(s):
http://support.jamasoftware.com/tickets/482
Medium
BUG-1135 Large BIRT reports to Word are saved prior to completion
When user has a large report or one with a lot of images it appears as though the file is saved and opened prior to it being completed.  No definite steps to recreate, will attempt to get data from client.  Attached a sample file that is a Word 2003 XML.  Reviewing the file shows that it ends mid-word.

Related Ticket(s):
http://support.jamasoftware.com/tickets/484
Medium
BUG-881 Batch update email template displays code
The batch update email template displays a code placeholder for document type and should also remove HTML from the comment text.

Example of what is sent out:

Subject: Batch Update: 41 Bugs updated

Frank,

Derwyn Harris has updated 41 ${documentType.name}(s) in Contour:

I reviewed these items and have moved them all to 3.0. <br />
 -------------------------------------------------------

Jama

Medium
BUG-1013 Removed ability to print or export the results of impact analysis
The ability to print from the impact analysis dialog was available in 2.6 and then removed in 2.8 when the the method for providing the behavior was discovered to be security risk.  This feature is important to customers and should be provided either as a print or a report that the user can save or print from.
Medium
BUG-975 All notification emails should include the Project Name and the Set Name for each item
Within batch E-Mails, the Project Name and the Set Name should be printed for each item in the list in order to get a better overview which item needs action and which not. Without that information, each item has to be clicked and checked in contour.

Related to ticket(s):

http://support.jamasoftware.com/tickets/208
Low
BUG-28 Evaluate a means to trim text used in explorer tree, relationships, titles etc.

 

Certain text lables used in the explorer tree, relationships tab can be quite long.  While monitor and screen sizes play a role in the space available to display these, it would be nice if Contour could take the display size into account and trim/shorten the titles.

Low
BUG-1016 Able to create duplicate Test Results by multiple clicks of Save button
The Save button on the Test Results dialog is not disabled after the first click.  If the system is running a bit slow or the user does a quick double-click, the user can click the Save button multiple times creating duplicate Test Results.  Not sure which browser the customer is using but I was able to reproduce this in IE7.
  1. Execute a Manual Test from the Test Results tab found within a Test Case Item.
  2. Quickly click the Save button multiple times before the dialog closes.
  3. Note that you have just created duplicate Test Results.
Related Ticket(s)
Low
BUG-1021 Updating whether or not a field is editable from the Item Type configuration requires logging out of the browser
When adjusting the fields displayed for a given Item Type the user can control whether or not the field is editable.  After updating and saving this change the user has to log out of Contour, basically clearing the cache to see the update.
  1. Access the Administration perspective.
  2. Select an Item Type and click on the config link.
  3. Edit one of the fields and turn on (or off) the read only flag.
  4. Save the changes.
  5. Edit an Item for updated set and see that the field's read only state didn't change.
  6. Close browser and edit the same Item.
Related Ticket(s)
Low
BUG-896 Automate the outline numbering / global sorting routine
Currently the process of resorting or updating the outline numbering and global sort order is performed manually.  When new items are added to a set, they will have several values (in the database) that are null until the "update headings" button or a report that calls this routine is run.  It would be beneficial to have Contour handle the sorting and reordering automatically with new items assigned values corresponding to their location.  This is mainly to simplify usage and for reporting purposes.
Related Ticket(s)
Low
BUG-918 Activity stream - batch update event is missing
When the activity stream was released, batch update events were excluded as they generate a large volume of events.  The intended flow is to have Contour log a single activity of "Batch Update" at the project scope activity stream, individual activities at the item scope.  Currently the activities are recorded at the item level as planned but not at the project level.

Steps to reproduce:
  1. Batch update a number of items
  2. Refresh Project Home > Activity Stream (no filter set in My Settings or All Activities)
  3. The batch update event does not appear.
Low
BUG-912 Sets created with no components include by default
In Contour admin, when creating a new item type administrators are able to create the new type with no components selected.  In this case, Contour by default includes 3 components rather than no components.

Related to Ticket(s):
http://support.jamasoftware.com/tickets/237



Mar 17, 2010 2:17 PM