Known Issues List for February 19th : Jama Support

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Known Issues List for February 19th

Steve Gotsch
posted this on February 19, 2010 10:09 am

Priority	Item Details
Critical	BUG-392 On items with more than 1000 relationships, relate function is slow to open and clowe Proposed solution for large volumes of relationships is to improve performance, limit initial number of relationships returned and display a loading indicator. Suggested Work Around Utilize a default relationship filter to limit the number of relationships returned. Related Support Tickets: support.jamasoftware.com/tickets/140
Critical	BUG-673 Users running reports with IE8 installed are missing images This is a known issue with Microsoft unrelated to Contour - but affecting the display of images within generated Word and HTML documents. Jama is working with Microsoft to resolve or determine a workaround. Steps to reproduce: Choose any browser as long as IE8 and/or SP3 is installed Run report on set with items that have images (Features New on hosted) Close Word Run same report 2nd time Images won't show - get red x's Attempt to save Word doc will kill Word completely Note: Some of our test instances display an invalid session error instead Related Support Tickets: support.jamasoftware.com/tickets/188
Critical	BUG-902 Long running script message displays in IE 7 and 8 There are certain scenarios that can cause Internet Explorer to display a long running script error. Areas where this can occur: Org admin Admin, JIRA Connector, Opening the edit field mappings window within the same session reopening the mappings window. Creating or editing filters with a large volume of users Browsing or opening items with a large volume of check boxes - such as editing an item with multiple user components or multi-select components with many items. After using the system from the user perspective, changing to the admin perspective often displays the message. The IE javascript pop-up that asks the user if they wish to continue processing a slow running script comes up whenever a user tries to close 4 or more tabs at once. Tested this with Firefox and all of the tabs immediately close. Get a list of Items by clicking on a Set. Right-click on an Item and opt to open in new tab. Repeat of 3 or 4 other Items from the list. Right-click on one of the tab headers and select close all tabs. Script popup should show. This is a known issue with the check box component used with user selection, set selection and JIRA field mapping. These are being replaced with an alternate widget that should eliminate this issue. Related to ticket(s): http://support.jamasoftware.com/tickets/213 http://support.jamasoftware.com/tickets/249 http://support.jamasoftware.com/tickets/387
Critical	BUG-878 Hyperlinks to Contour items from generated MS Word and Excel documents result in 403 error Steps to reproduce and test: Log into Contour and check remember me From Contour, generate a document that includes generated hyperlinks back to the item in Contour - such as the current view "All Item Details Report" Close Contour Open the word document and click on the hyperlink Contour should open and display the selected item Related to ticket(s): support.jamasoftware.com/tickets/146 This issue has to do with IE Remember me and ConcurrentFilter that prevents people from logging more than once. If I comment out the ConcurrentFilter than the link works in all settings (IE, FF, Remember me or not). But we don't have the right implementation for license yet to turn it off.
Critical	BUG-1025 Comments are not shown within the Activities tab when the Comment or My Settings filter is used Whenever any filters are applied to the activities, older comments are not shown. This can be either by manually filtering for comments via My Settings or clicking on the Comments button within an Item's activities tab. Start with an older XML dataset that is attached. Review the Activity Stream on the front page. Go to the last page of the stream - page 11 and see comments from Homer on UC-4 Look in Comments filter and see only comments from 7/23 forward as there. Open UC-4 - see the comments are in the activity stream. Look in the Comments filter and see that there are no comments shown. http://support.jamasoftware.com/tickets/397
Critical	BUG-876 Relate panel - relationship defaults Relate panel - "Default Settings" modifications Currently default settings are only stored in the current session which is not maintained after logging out or closing the browser. Users have requested that the scope of this be changed such that there are two levels of persistence. System defaults which can be set by the administrator and user defaults which are then persisted when the user returns. Regarding status of a relationships: (This will be handled by BUG-962) Set a Relationships type to use the status attributes. Navigate to an item that contains a relationship of the above type. Edit the relationship and switch to a type that does not uses the status attribute. The status field for the relationship is not cleared out so it will continue to be displayed. Related Support Tickets http://support.jamasoftware.com/tickets/136 http://support.jamasoftware.com/tickets/141 http://support.jamasoftware.com/tickets/159 http://support.jamasoftware.com/tickets/129
High	BUG-940 HTML editor cannot be found Users intermittently get an error message of "html editor cannot be found" when trying to add or open an item in Contour. support.jamasoftware.com/tickets/282
High	BUG-1001 Bulk actions involving thousands of items take a very long time and sometimes does not finish If you perform bulk actions involving thousands of items (tested with 5000+ items), the operations take a long time to complete and in some cases they do not complete: - Batch updates - Copy folder with lots of items - Copy project - Delete project - Import Find attached a CSV with 5000+ items for testing. Related to ticket(s): http://support.jamasoftware.com/tickets/327 http://jamasoftware.zendesk.com/tickets/374
High	BUG-994 Subscribed users are still listed after being deactivated If a user is subscribed to an item, and later that user gets deactivated by the administrator, that user is still listed to receive notifications when an item is edited. The user should not appear on any default notifications lists after they are deactivated. http://support.jamasoftware.com/tickets/334
High	BUG-1010 Non-RTF text fields does not display or import any text that is bound by greater than and less than characters. It appears that method that prepares text fields (non-RTF) to be displayed or imported within the list does not differentiate between html tags and other words that include greater than and less than characters. When the field type is rich text the values are correctly rendered. Configure a Set such that it has multiple text fields that will be displayed with the list view. Create an Item within the Set where each text field contains at least one word surrounded by less than and greater than characters. <test> Save the Item and view it in a Set. Alternatively, import the attached file. The preview will only show the characters not the text. Complete the import. Only the characters will be shown, none of the text that was encapsulated by <> will have been imported. http://support.jamasoftware.com/tickets/373 http://support.jamasoftware.com/tickets/414
High	BUG-1028 User login case sensitive on Oracle Currently there are 2 customers that have reported an inability to login when using LDAP. For both, the uid from their LDAP server contains uppercase characters and the users are trying to login with lower case. In theory both Contour and LDAP are not case sensitive but it turns it is when using Oracle as the database. http://jamabackstage.com/post!reply.jspa?thread=1522
High	BUG-999 Date/Time Field disappears after editing test result If a user edits a test result the date/time is lost. Create an Item with the Test Results tab available. Go to the Test Results tab and click on Execute Manual Test. Note the date/time field that displays in the test results. Edit the test result you just created and Save. Notice the date/time field disappears. http://support.jamasoftware.com/tickets/332
High	BUG-1036 Reading view breaks when Short Name not included in list view When an Item Type is set up such that the Short Name is not included in the list view the reading panel does not display information correctly. Open Admin perspective. Edit an Item Type. Edit Short Name field so that it is not included in the list. Save and close the Admin perspective. Select a Set that is built from the Item Type. Select reading view. May need to refresh browser. ticket: http://support.jamasoftware.com/tickets/431
High	BUG-941 HTML in version notes shows HTML syntax in display If the version notes/comments when editing an item in Contour includes HTML from the rich text editor or copied from Word, the areas where these user comments are displayed show the full syntax and not the formatted type. Areas tested Activities stream Sent notification email Support tickets: http://support.jamasoftware.com/tickets/281
High	BUG-1029 Copy Project gets runtime error using IE Cannot copy a project when using Internet Explorer (7 and 8). Works with Firefox. Click on Manage Projects Actions -> Copy Project Should get error popup Support ticket: http://support.jamasoftware.com/tickets/415
High	BUG-1035 Auto comments of Item changes uses Item in Set Ids instead of Names The automatic comments added to the edit activities are displaying the Id of the Item in Set changes, not the names. View Changes correctly shows the names. Configure set to have a custom Item in Set field. Edit and Item in the Set and select an Item in Set Commit save and review the activity. Tickets http://support.jamasoftware.com/tickets/412
Medium	BUG-965 Version compare incorrectly highlights Custom Integer Field See attached for screenshot. Case 1: - Login as org admin user - Create an item in a set - Go to Administration > Item Types - Select the item type for the selected set above and click "Config" action - Add a Custom Field, with field type Integer - Go to Contour User - Edit the item added earlier, click "Save and Close" without changing anything, then "Commit" - Go to the item's Version tab - Select the last 2 version radio buttons and click the "Compare" button Note: the custom integer field is highlighted even though it is empty for both versions Case 2: - Import a file into the set with the custom integer field - Edit one of the imported items, click "Save and Close" without changing anything, then "Commit" - Go to the item's Version tab - Select the last 2 version radio buttons and click the "Compare" button Note: the custom integer field is highlighted even though it is empty for both versions Related to ticket(s): http://support.jamasoftware.com/tickets/309
Medium	BUG-975 All notification emails should include the Project Name and the Set Name for each item Within batch E-Mails, the Project Name and the Set Name should be printed for each item in the list in order to get a better overview which item needs action and which not. Without that information, each item has to be clicked and checked in contour. Related to ticket(s): http://support.jamasoftware.com/tickets/208
Medium	BUG-1020 Clicking Assigned column generates java error Using IE8, clicking the assigned column in the list view for a folder generates an error. Not repeatable every time. Select a Set with at least one folder. Select the folder. From the list view with the Items in Folder tab, sort by Assigned. Should see java error. http://support.jamasoftware.com/tickets/393
Medium	BUG-1014 Context sensitive reports do not take the complete list of Items from a folder without first clicking on the reading view When a folder has Items and sub-folders the context sensitive report does not pick up the sub-folders Items until after first clicking on the reading pane. Create a folder hierarchy at least 2 folders deep with Items in each folder and an Item at the top most level. Click on the topmost folder. Run a context sensitive Excel report. The report will only contain the Items and Folders at the top level. Click on the read pane. Click back on the list and run the report again. All Items and Folders will be in the report. May need to log off between creating the Folders and Items. support ticket: http://support.jamasoftware.com/tickets/379
Medium	BUG-1013 Removed ability to print or export the results of impact analysis The ability to print from the impact analysis dialog was available in 2.6 and then removed in 2.8 when the the method for providing the behavior was discovered to be security risk. This feature is important to customers and should be provided either as a print or a report that the user can save or print from. http://support.jamasoftware.com/tickets/378
Medium	BUG-881 Batch update email template displays code The batch update email template displays a code placeholder for document type and should also remove HTML from the comment text. Example of what is sent out: Subject: Batch Update: 41 Bugs updated Frank, Derwyn Harris has updated 41 ${documentType.name}(s) in Contour: I reviewed these items and have moved them all to 3.0. <br /> ------------------------------------------------------- Jama
Medium	BUG-935 Relationship tab right click menu shows duplicate options Steps to reproduce: Navigate to an item that has relationships to other items Click on the relationships tab Right click an item to see the menu Click on one of the related items so that it opens in a new tab Click on the relationships tab of the new item Right Click an item to see the menu.
Medium	BUG-915 Limit the size of text field in document/item Users pasting in large documents (typically MS Word) into a Contour rich text field that exceeds 100 MB of data causes performance issues and display issues. Add a system property that defines the maximum length for these fields.
Low	BUG-28 Evaluate a means to trim text used in explorer tree, relationships, titles etc. Certain text lables used in the explorer tree, relationships tab can be quite long. While monitor and screen sizes play a role in the space available to display these, it would be nice if Contour could take the display size into account and trim/shorten the titles.
Low	BUG-1016 Able to create duplicate Test Results by multiple clicks of Save button The Save button on the Test Results dialog is not disabled after the first click. If the system is running a bit slow or the user does a quick double-click, the user can click the Save button multiple times creating duplicate Test Results. Not sure which browser the customer is using but I was able to reproduce this in IE7. Execute a Manual Test from the Test Results tab found within a Test Case Item. Quickly click the Save button multiple times before the dialog closes. Note that you have just created duplicate Test Results. http://support.jamasoftware.com/tickets/380
Low	BUG-896 Automate the outline numbering / global sorting routine Currently the process of resorting or updating the outline numbering and global sort order is performed manually. When new items are added to a set, they will have several values (in the database) that are null until the "update headings" button or a report that calls this routine is run. It would be beneficial to have Contour handle the sorting and reordering automatically with new items assigned values corresponding to their location. This is mainly to simplify usage and for reporting purposes. http://support.jamasoftware.com/tickets/215
Low	BUG-908 Breadcrumb of item location displays markup characters The Breadcrumb trail displays markup characters such as &nbsp. It should render as HTML or remove these characters. Related to ticket(s): http://support.jamasoftware.com/tickets/224
Low	BUG-1019 Add folder shows Add Item label on form header The dialog for adding Items and Folders have the same header and the user may be confused as to what they are adding. Select Add->Add Folder from top-level Add menu on the Explorer tab. See on the add dialog that it contains Add Item in the dialog header. http://support.jamasoftware.com/tickets/389
Low	BUG-1021 Updating whether or not a field is editable from the Item Type configuration requires logging out of the browser When adjusting the fields displayed for a given Item Type the user can control whether or not the field is editable. After updating and saving this change the user has to log out of Contour, basically clearing the cache to see the update. Access the Administration perspective. Select an Item Type and click on the config link. Edit one of the fields and turn on (or off) the read only flag. Save the changes. Edit an Item for updated set and see that the field's read only state didn't change. Close browser and edit the same Item. http://support.jamasoftware.com/tickets/392
Low	BUG-912 Sets created with no components include by default In Contour admin, when creating a new item type administrators are able to create the new type with no components selected. In this case, Contour by default includes 3 components rather than no components. Related to Ticket(s): http://support.jamasoftware.com/tickets/237
Low	BUG-918 Activity stream - batch update event is missing When the activity stream was released, batch update events were excluded as they generate a large volume of events. The intended flow is to have Contour log a single activity of "Batch Update" at the project scope activity stream, individual activities at the item scope. Currently the activities are recorded at the item level as planned but not at the project level. Steps to reproduce: Batch update a number of items Refresh Project Home > Activity Stream (no filter set in My Settings or All Activities) The batch update event does not appear.

Feb 19, 2010 12:55 PM